Privacy Policy

This Privacy Policy describes how www.twistedwoolcreations.co.uk (the 'Site' or 'we') collects, uses and discloses your Personal Information when you visit or make a purchase from the Site.

We want to protect your privacy and confidentiality, and we understand that all users of the Site would like to know that their data is being used lawfully.

We take our responsibilities under Data Protection Act, and GDPR seriously, and comply with the guidance provided by the Information Commissioners Office.

You can find information about ICO at their website https://ico.org.uk/

We do not share, or sell, or disclose to a third party, any personal indentifiable information collected at this site.

The law requires us to determine how we process different categories of your personal information, and to notify you of the basis of each category.

If a basis on which we process your personal information is no longer relevant, then we shall immediate stop processing your data.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as 'Personal Information'.

See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information (see below), what sites or products you view, search terms and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and / or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information relating to our products or services.

Source of collection: collected from you.

These are small text files that are placed on your computers hard drive through your web browser when you visit any website. They are widely used to make websites work, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server.

Cookies enable our web server to identify you, and track your actions and the pages you visit while you use our Site.

The cookies we use may last for a single visit to our site, or may remain on your computer until you delete them or until a defined period has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies to take advantage of the features of our website that rely on their use.

Use of site by minors

This site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.